Support
Help, without the ticket maze.
Answers to the questions people ask most. If yours isn't here, email us and a person will reply.
Getting started
How do I sign up?
Go to Start free trial and continue with Google, Microsoft or an email and password. No credit card is needed for the trial.
How do I connect my email?
Open Settings. Outlook and Microsoft 365 connect by signing in with Microsoft. Gmail uses a Google app password. Any other provider works over SMTP with your server details.
How does the email search work?
Enter a keyword such as a trade, plus a location. We search the live web for matching businesses, collect the addresses on their sites and check each one against its mail server.
What are the usage limits?
Limits depend on your plan and are listed on the pricing page. Your current usage shows inside the app.
Permissions & data
What Microsoft permissions do you ask for?
User.Read, to read your basic profile, and Mail.Send, to send email on your behalf. We don't read your existing mail, calendar or files.
Is my data secure?
Everything travels over HTTPS, your email connection is only used to send on your behalf, and we never sell your information. See the privacy policy for details.
How do I cancel?
Cancel from your subscription page at any time. You keep access until the end of the billing period you've paid for.
Troubleshooting
I can't sign in with Microsoft
Use a work or personal Microsoft account, accept the permissions prompt, and try a private window if it loops. If your company blocks third-party apps, your IT admin may need to approve OutreachPilotPro.
My emails aren't sending
Check that your email account is connected in Settings, that you haven't reached your plan's campaign limit, and that the addresses are valid. For Gmail, make sure the app password is still active.
A search found nothing
Try a broader keyword or a nearby city, or search by industry. Some businesses don't publish an email address; phone search often finds them instead.